1. Before You Delete
Account deletion is permanent and irreversible. Before you proceed, make sure you have:
- No pending transactions. You cannot delete your account while any escrow transaction is open, in dispute, or awaiting delivery confirmation. Complete or cancel all active transactions first.
- No outstanding balance. Any funds held in escrow will need to be released or refunded before deletion is possible.
- Saved anything you need. Download or note any transaction references, receipts, or messages you may need after deletion — you will not be able to access them once your account is removed.
2. How to Delete In-App
Account deletion is done entirely inside the Edmanly app. Follow these steps:
- Open the Edmanly app and sign in.
- Go to Settings.
- Tap Account Info.
- Tap Delete Account.
- Read the confirmation screen carefully, then tap Confirm Delete to proceed.
You will receive a final confirmation that your account has been scheduled for deletion. The process begins immediately.
If you are unable to complete deletion in the app, you can also request deletion by emailing privacy@edmanly.net from the email address linked to your account. We will process your request within 30 days.
3. What Gets Deleted
When you delete your account, the following data is permanently removed:
| Data | Action |
|---|---|
| Profile information (name, photo, username) | Deleted immediately |
| Contact details (email, phone number) | Deleted immediately |
| Government ID and biometric data used for KYC | Deleted from our active systems immediately; copies held by our KYC provider (Didit) are deleted per their retention policy |
| Saved payment methods | Removed from our records; tokens removed from payment processors |
| In-app messages and chat history | Deleted from active storage |
| Marketing preferences and push notification tokens | Deleted immediately |
| Device identifiers and session tokens | Invalidated immediately |
4. What Is Retained
Egyptian law (Anti-Money Laundering Law No. 80 of 2002 and its executive regulations) requires us to keep certain records even after your account is deleted. These records are stored in a restricted, access-controlled environment and are used only for regulatory compliance, legal proceedings, or dispute resolution — not for any commercial purpose.
| Data | Retention period | Why |
|---|---|---|
| Escrow transaction records (amounts, parties, dates, status) | 5 years after the transaction completed | AML/CFT and financial regulatory requirements |
| KYC verification results and identity records | 5 years after account closure | AML/CFT and Egyptian Central Bank requirements |
| Support correspondence related to disputes or legal matters | Up to 2 years after case closure | Legal record-keeping |
After the applicable retention period expires, all retained records are permanently deleted or irreversibly anonymized.
For full details on how we handle your data, see our Privacy Policy.
5. Need Help?
If you have trouble deleting your account or have questions about your data, contact us:
- Email: privacy@edmanly.net
- In-app: Settings → Help & Support
We aim to respond to all account deletion requests within 30 days.